Help Center


Shipping & Deliveries

Do you deliver? Where to?

How much does shipping cost?

How long does shipping usually take?

What will my plants look like after being shipped?

In-Store Pickup, Where and When Do I Get My Plant?

Plant Care Questions

How do I take care of my plants?

My plants look unhealthy. Help me Desk Plants!

Return Policies

What is your return policy?

What is your Live Plant Guarantee?

What is your Pot Quality Guarantee?

Corporate Gifting Program

Order Process

How do I place an order?

Can I order samples?

When and how do I pay for my order?

Engraving Policies


What are my customization options?

How do I customize my products?

What type file do I need to provide for the engraving?

Can I approve a proof before my order goes in to production?